What is your replacement policy? 

We offer return/replacement of Products ordered on Dignityadultdiapers within a month of delivery of the order. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not. We only ask that if you have used a piece out of the pack and found any issue please preserve rest of the products in their original condition, tags, and packaging. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

Cancellation of order

Dignityadultdiapers.com reserves the right to cancel any order without any explanation for doing so, under situation where Dignityadultdiapers.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Dignityadultdiapers.com policy or order has invalid address/incorrect information or for any other reason. However, Dignityadultdiapers.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time. If Dignityadultdiapers.com comes across any difference in pricing resulting from typographic errors wrt pricing or product information, Dignityadultdiapers.com shall have the right to rectify the same or cancel the order(s) and refund money, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

What is the policy for the returned item?

We endeavour to send replacement product within 7 business days from the date the returned product clears the Q.C at the Warehouse. However, the replacement is subject to the transaction and processing time taken. We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the replacement products immediately. Dignityadultdiapers may refuse a replacement request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles dignityadultdiapers to a claim against you.

How does Replacement work :-

Once you have raised a replacement request with all the packaging details like Product Name, Batch No. Manufacturing Date with a clear description of the problem faced while using the product the same is validated by our Quality Control team. Basis their review of the problem raised and matching with control samples the decision for product replacement is communicated to the customer.

How do I exchange my order? 

We offer easy self-service replacement process. To exchange your order, please follow these steps.Login to your account Go to My Orders Click on Replacement Select the Items that you want to replace You will get a replacement once your order is picked up & checked for quality subject to applicable exceptions.

Am I entitled to an exchange if I have shopped during a promotion/scheme/offer? 

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.

When will my return get picked up?

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

I have received ‘Pickup service is not available’ message when I try to return/exchange my order. What do I need to do now? 

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message ‘Pickup service is not available’ if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the replacement. After sending the shipment, please upload the shipment details through the ‘My Returns’ functionality on our website/app. You will get to see a message ‘Self-ship details pending’ for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will replace the items.

What is the warehouse address to which I need to send the returned items when I get to see the message ‘Pickup service is not available’ message when I try to replace my order? 

When you get to see the message ‘Pickup service is not available’ message, please send the Product/s to our warehouse address mentioned below: RGI Meditech J-30 & J-31, Sector-63, Noida- 201301 U.P. – India